Deleting your account

You can do this yourself, from inside the app, without asking anyone. If you have already uninstalled it, email us and we will do it for you.

In the app

Open Nolara and go to Profile.
Scroll to the bottom and tap Delete my account.
Type DELETE, and enter your password if your account has one.
Confirm.

It happens straight away.

By email

Write to support@nolara.app from the address your account uses, and ask us to delete it. We will confirm once it is done. Requests from a different address cannot be actioned — otherwise anyone could delete anyone's account.

What gets deleted

Your medicines, schedules and every dose you have recorded
Any vitals you logged
Your links with caregivers, and theirs with you
Messages and notes
Your name, email address and profile

This cannot be undone. There is no recovery window, and we never restore a deleted account from a backup — backups age out within about a month, as the privacy policy explains. If you want to keep a record of your medication history, take it out of the app first.

Deleting some of it, and keeping your account

You do not have to delete everything to delete something. These are removed from inside the app, immediately and permanently, and your account carries on:

A reading you recorded — Vitals, then the reading, then delete it
Your profile picture — Profile, then the photo, then remove it
A message you sent — press and hold it in the conversation
Notifications — swipe one away, or clear the whole list
A caregiver's access — Profile → Care Team → remove them. Their access ends at once and your conversation goes with it

For anything else — a medicine, a dose you logged by mistake, a note — write to support@nolara.app from the address on your account and say what you want removed. Nothing is kept back once you have asked.

The one thing that stays

If you are a caregiver, vitals you recorded on a patient's chart stay on their record after your account is gone — a measurement of their body is their health data, whoever typed it, and nothing identifying you stays attached to it. Notes you wrote are deleted along with your account, because those are your words.